Advisors

Hosting and Internet Services

Marketing

Managed Services

System Integration

 

Publications

Chief Information Officer Magazine

Baseline Magazine

Cyber Security News

Digital Marketing

MSP Mentor   (Penton Technology NY)

MSP Alliance   (2001)

Resource for the call/contact center industry.

Standards

Customer Operations Performance Center (COPC

The capability maturity model developed and supported the SEI

The International Organization for Standardization (ISO) is a non-governmental organization established in 1947.

Additional References

APICS' certification programs and training tools

Newton's Telecom Dictionary

Project Management Institute (PMIĀ®)

The Canadian Institute of Management

The Association of Outsourcing Professionals

The American Society for Quality.

 

CONTACT US

Lee


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